Contact Us

Our regular office hours are Monday - Friday, 8:00 am - 5:00 pm. Any special hours will be posted on this page. 

Our offices will be closed starting at 5 pm on Wednesday, November 22 for the Thanksgiving holiday.  Our office will re-open on Monday, November 27th. 

The TX State ID Services office is located in Room 2-9.1, on the second floor of the LBJ Student Center next to the Bobcat Store.

If your BobcatCard has been lost or stolen, notify ID Services immediately. Report your missing card using the GET website or free Android or Apple App, at the ID Services Office in LBJSC 2-9.1 or by calling (512) 245-7700, so that your card can be deactivated. If you have chosen to link your card to a Wells Fargo checking account, you must also notify Wells Fargo Customer Service immediately by calling 1-800-TO-WELLS (1-800-869-3557) or visiting a local branch. Then come by the ID Services office to have a new photo and card produced. If your card links to a Wells Fargo checking account you will need to bring your new card to any Wells Fargo branch and request that the new card be linked. There is a replacement fee for lost or stolen cards. Your meal plan and Bobcat Buck$ account balances will be carried over to the new card.